68 Job positions of IT Help Desk Officer Under Statute at RWANDA INFORMATION SOCIETY AUTHORITY (RISA) :Deadline: Apr 24, 2023.
Job Description
• Make sure the PC’s/ Laptop’s function properly, take measures to avoid downtime and monitor to keep things smoothly
• Taking care of all the networking issues and troubleshoot it as soon as possible
• Maintaining and creating a document management system to protect and restore the data.
• Provide phone, remote access, and desktop support of Intel based hardware and software systems.
• Track assigned tasks throughout problem solving life cycle using the firm’s Help Desk system. Must maintain accurate and timely service tickets.
• Maintain licensing compliance and asset tracking databases of hardware and software.
• Serve as local data recovery expert of failed hard drives and PC based systems.
• Assist users in configuring approved wireless devices.
Minimum Qualifications
- Advanced diploma in Software Engineering0 Year of relevant experience
- Advanced diploma in Computer Science0 Year of relevant experience
- Advanced diploma in Computer Engineering0 Year of relevant experience
- Advanced diploma in Information and Communication Technology0 Year of relevant experience
- Bachelor’s Degree in Software Engineering0 Year of relevant experience
- Bachelor’s Degree in Computer Science0 Year of relevant experience
- Bachelor’s Degree in Computer Engineering0 Year of relevant experience
- Bachelor’s Degree in Information and Communication Technology0 Year of relevant experience
- Bachelor’s Degree in Information Management Systems,0 Year of relevant experience
- Advanced Diploma in Information Management System0 Year of relevant experience
- Advanced Diploma (A1) in Electronics0 Year of relevant experience
- Bachelor’s Degree in Telecommunication Engineering0 Year of relevant experience
- Advanced Diploma in Telecommunication Engineering0 Year of relevant experience
- Bachelor’s Degree in Electronics0 Year of relevant experience
Competency and Key Technical Skills
- Integrity
- Strong critical thinking skills and excellent problem solving skills.
- Inclusiveness
- Accountability
- Communication
- Teamwork
- Client/citizen focus
- Professionalism
- Commitment to continuous learning
- Proficiency in Internet technologies and IT infrastructure (TCP/IP), WAN, LAN, MPLS, fixed and mobile telecommunications networks
- Ability to convert high-level customer needs into a technical development strategy
- Ability to manage and troubleshoot TCP / IP networking issues
- Experience in Desktop Support, Network Administration and System Administration
- Good understanding of ICT specifications for different equipment, PCs, Printers, scanners, etc.;
- Resource management skills
- Problem solving skills
- Decision making skills
- Time management skills
- Risk management skills
- Results oriented
- Digital literacy skills
- Fluency in Kinyarwanda, English and/or French. Knowledge of all is an added advantage
- Ability to repair PCs and other hardware equipment
- Analytical skills;
- Certifications in A++, N++, MCIP, MCSA, CCNA are an added advantage
