JOB OPPORTUNITIES: E-CHANNELS& IMPLEMENTATION OFFICER.

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External recruitment Advert

Job Vacancy: E-channels& Implementation Officer

Opening date:  June 8, 2022

Closing date:  June 15, 2022

About Ecobank Rwanda Plc

Ecobank Rwanda Plc is a full-service bank that joined the Rwandan market in 2007 with the aim of providing a broad range of products and Services to Consumer, Commercial and Corporates business segments.

The bank’s vision is to build a world-class bank and contribute to the economic development and financial integration of Rwanda and the region by providing customers with convenient and reliable financial products and services.

Ecobank Rwanda Plc is an affiliate under Ecobank Group and operates in Central East and Southern African (CESA) region.

In order to respond to our growing market with the required human capital, we are currently looking for experienced professional in the following area

Role Title: E-channels& Implementation Officer

Reporting: Head Transaction Services Group (TSG)

JOB PURPOSE:

  • Overall management, sales performance, profit and loss responsibility of the cash management product family
  • Generate a significantly enhanced base of low cost liabilities and non-interest income through a well-articulated cash management and sales strategy
  • Strategic sales as well as end to end delivery of the transaction bank client value proposition working with all internal and external stakeholders
  • He / She will have the potential to grow in this product function and/or fill a highly senior position in the bank within a 2 to 5 year timeframe
  • In close working coordination with the Head TSG , Head  Commercial Banking and also aligned with the overall Group Cash Management strategy, articulate a cash management strategy for the country and formulate dynamic plans to implement this
  • Sponsor the Group Cash Management initiatives in-country, and ensure local action plans are in place to achieve the targeted results
  • Drive cash management products utilization, penetration and manage the dormancy of all channels
  • Own the overall problem resolution processes to ensure a seamless delivery to customers within the country
  • Position Ecobank as the preferred provider and leading cash management solution provider in the country (Commercial Bank and Public Sector namely)
  • Transfer skills and knowledge within Commercial Bank. Extend the cash management value proposition to the value chain target market

KEY RESPONSIBILITIES:

  • Aligned with the Group, devise a strategic direction for the cash management business in country
  • Ensuring a strategic and coordinated product development, innovation & sales focus, enhancing and customizing the Cash Management Product family to meet the needs of both existing and new corporate clients
  • Deliver Cash Management solutions to our corporate customers in the most efficient and cost-effective way using appropriate technology
  • Draw up a plan to implement and execute the cash management strategy within agreed time frame, leading to effective solution deployment, deal conversion, deposit growth, current account balance and non-interest income growth 
  • Develop a cash management sales pipeline working with commercial bank account managers (RO, RM, ) and ensure effective deal pipeline management and conversion to meet cheap liability and e-payment targets
  • Take full ownership of the pipeline management and deal conversion process working with the RO, RM, 
  • Through consultative partnership with commercial bank customers,  RO, RM, develop innovative, competitive and value added solution working with e-channel and client delivery team as well as all internal stakeholders and external solution providers to grow our share of client’s cash management wallet (payment and collection).
  • Interface with Product teams and external service providers to ensure that any product gaps that impair our customer value proposition are timely addressed
  • Be the central point of coordination for Public Sector collection initiative within commercial Bank and Group Reporting
  • Act as the single focal point for all cash management opportunities and solutions, and be the escalation point for all cash management related needs
  • Ensure all  RO,RM are effectively trained and follow the standard sales methodology for all complex and regional cash management deals
  • Develop product support framework and marketing materials ranging from generic proposals, presentations, FAQ, internal and external awareness materials
  • Develop commercial bank sector specific market and customer insight through effective market segmentation, relationship and client’s consultative partnership for effective understanding of customers and sector’s needs, competitors, global best practices and industry trends
  • Positively impact customer’s experience by ensuring we exceed client expectations at every touch point through customer focused consultative sales, timely solutions, deal delivery/implementation and customer service
  • Ensure all products and solutions are complaint with local rules and regulations and compliant with group standard, policies, coordinate the bank relationship with the Central Bank(BNR), National Payment System on cash management related issues 
  • Adopt a Customer Centric Relationship Selling Skills, train RO, RAM on same while building, developing and maintaining relationship with senior client decision makers,
  • Understanding of client’s business operational flows in order to perform problem identification, solution customization, sizing of opportunities, solution fit and maximize cross sell of Transaction Banking and other bank products,
  • Ensure adequate and proactive calling plan of key relationships is maintained working closely with RO,RM,
  • Lead the preparation and presentation of cash management led sales proposals to strategic accounts and prospects across the target market
  • Prepare the country weekly and monthly cash management performance reports and ensure submission to Head TSG, Head Commercial Bank and Group
  • Ensure efficient and accurate report of product management financials, volume, value, number of customers, utilization, variance analysis  and continuously assess strategy to cover variances to plans
  • Ensure adequate pricing of Cash Management products and ensure full collection of fees and commissions, whilst growing this revenue line and reducing/eliminating any revenue leakage
  • Follow and review processes and procedures to support the delivery of quality products and services
  • Monitor all deliverables and dependencies related to effective delivery of cash management solutions, deals, strategic initiatives and communicate regularly with the client regarding progress against milestones
  • Migrate best practices from the Group and affiliates 
  • Provide leadership for the effective delivery and growth of cash management business in country
  • Own the performance levels of all cash management products
  • To actively participate in various client and industry functions, conducts client forum and focus groups to gain market intelligence, increase Ecobank share of customer’s mind and communicate findings to Head TSG, Head Commercial Bank & Group Head Cash Management
  • To resource, lead, motivate and develop a cash management and sales manager ; Channels & implementation officer/manager
  • To agree development plans for all direct reports
  • To articulate a clear successor for the role

CONTRIBUTES TO:

Customer Service through

  • Quality of value-added cash management products and solution packaging
  • Customer centric and consultative sales
  • Cost effective and timely solution and deal delivery
  • Staff training, grow internal skills set and knowledge base and support

Revenues, through

  • Increased transaction volumes, collection/deposit, low-cost liability based, payment, non-interest income, customer acquisition and product utilization 
  • Ensure effective coordination of cash management client value proposition for shorter implementation cycles, leading to faster realization of revenues

Sales, by 

  • Growing share of collection and payment wallet and ensure customer retention and acquisition
  • Being a door opener for customer acquisition by increasing ERW customer value proposition and enhancing client experience
  • Developing structured and competitive solutions through customer consultative sales working with RO, RM

Be up to date with Global, Regional and local best practices, develop market insight and local benchmark

QUALIFICATION REQUIREMENTS & EXPERIENCE:

EDUCATION & EXPERIENCE:  

  • Bachelor’s/Master’s degree Bachelor of Science in Information technology 
  • Minimum 1 year working experience in Banking or a reputable Fintech
  • At least 1 year working experience specifically in E-Channels distribution.

LEARNING& KNOWLEDGE

  • Possess a superior knowledge of Wholesale Cash Management and Delivery Channels
  • Leverage performance by delegating and managing through others
  • Ability to operate and perform in a diverse environment under general direction, guidelines and rules
  • Superior negotiation skills cross functionally and externally
  • Superior communication skills both interpersonal and for communicating broad messages across and up and down levels
  • Be reflective of own performance and seek out the counsel of peers, subordinates, seniors and external reviewers to enhance performance devoid of defensiveness
  • Develop leadership and talent within the organization with associated performance management on an immediate, one year, three year basis
  • Hold meetings with direct reports and assess their performance as well as the department’s overall performance on a regular basis

REQUIRED SPECIAL SKILLS

  • Excellent knowledge of Cash Management business and best practices and ability to understand customer’s business requirements
  • Proven sales track record and ability to innovative, design, customize and deploy value added solutions to a wide range of customers and sectors
  • Excellent exposure to technology and application of technology to business in general and banking in particular
  • Ability to sell to Corporates at all level 
  • Excellent oral and written communication skills in English or French 
  • Excellent oral and written communication, client presentation and negotiation skills in English and French a plus
  • Knowledge of banking products and operations, deposits and other liability instruments
  • Transaction Banking Product management expert
  • People-management techniques and skills
  • Understanding of country fund flows and regulatory requirements
  • Results oriented, strong analytical, problem solving skills, excellent knowledge of corporate electronic banking processes and systems
  • Familiar with performance measurement and management and the balanced scorecard approach
  • Good adaptability to multinational environment, with wide exposure to various cultures and customs
  • Ability to manage a variety of groups, each with their own objectives to achieve a common goal.
  • Thorough Operations and Systems exposure
  • Ability to work in a culturally diverse environment and lead, motivate a team

THINKING REQUIREMENTS AND WORK COMPLEXITY

  • Expected to formulate unique solutions based on knowledge and customer challenges
  • Gain access to major Corporates and establish credibility at senior levels 
  • Maintain close relationship with e-channels and client delivery team RO, RM, support, implementation, IT and operational units to ensure optimum client solution delivery
  • Follow up on the implementation team and clients to ensure that solution sold and implemented match previously set customer’s expectations
  • Initiative and Innovative thinking
  • Product knowledge: has in-depth understanding of how products/solutions interface with other areas in the bank and is able to identify new business and cross sell opportunities based on that in-depth understanding
  • Problem solving: searches for client information and analyses client business operating cycle and value chain in order to prepare effective and customized client orientated proposals and presentations with buy in of the solution delivery from key internal and external stakeholders

Ecobank Rwanda Plc is an equal opportunities company and females’ candidates are encouraged to apply, If your career aspirations match this exciting opportunity, please write in confidence quoting the position on the subject matter 

How to apply: Interested candidates should click the “Apply” button and send their application file (CV, Academic certificate and cover letter) all in one document 

Only those who strictly meet the criteria should apply for this position

Due to expected high volume of applications we cannot respond to all applications and will only be contacting shortlisted applicants.

Apply

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