9 Job Positions at RwandAir Ltd(Deadline: October 30, 2022)

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9 Job Positions at RwandAir Ltd(Deadline: October 30, 2022)


Cargo Pricing Analyst at RwandAir Ltd (Deadline: October 30, 2022)

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:

  • Job Title:        Cargo Pricing Analyst (1)
  • Reports to:     Manager, Cargo Planning & Pricing
  • Department:              Commercial
  • Duty Station: Kigali International Airport (KIA)

Job Purpose

To provide the RwandAir network with competitive cargo rates and pricing support, which promotes cargo sales as well as maximizing network cargo revenues and yield.

Key Duties and Responsibilities:

  • Monitor, analyze, communicate, and respond to competitive fare actions and market practices in a timely fashion.
  • Develop and implement pricing actions to respond to various market activities.
  • Understand and analyze market dynamics, consumer price sensitivity, and market demand.
  • Develop traffic, yield, and revenue evaluations of various price scenarios.
  • Implement changes to pricing structures consistent with the company’s business plan.
  • Perform comprehensive evaluation and analysis of all individual and group pricing proposals received from Sales regions and local offices.
  • Evaluate and develop local corporate deal frameworks to ensure RwandAir’s competitive position within the corporate travel market.
  • Ensuring pricing structures are continuously monitored, benchmarked and develop to maintain a competitive price.
  • Detailed understanding of how pricing decisions are made, and key levers used by pricing.
  • Using various electronic data sources and input from local sales offices, assess competitor activity, recommend and prepare competitive responses aimed at retaining market share and optimizing revenue.

Desired Profile: Required education, Experience, and Abilities

  • Degree in one of the following areas; Mathematics, Statistics, Economics, Finance, and Accounting.
  • At least 1-2 years of work experience in the airline, financial or any other related field
  • Understanding of the airline industry’s competitive and regulatory environments.
  • Business/commercial experience.
  • Familiarity with the company’s internal systems and processes.
  • Ability to work on multiple tasks prioritizes work, handle heavy workloads, and meet tight deadlines.
  • Analytical approach to problem-solving.
  • Strong leadership, analytical, interpersonal, and presentation skills.
  • High level of accuracy, details and ownership which would drive to increase results.
  • Basic Computer Skills

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Copies of Notarized Degree/Diploma certificates
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • Three referees

The deadline for submitting your applications is on October 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

APPLY NOW : 

CLICK HERE  TO APPLY 


3 New Job Positions of Customer Service Agents at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:

  • Job Title:       Customer Service Agent (3)
  • Reports to:     Supervisor, Customer Services
  • Department:  Ground Services
  • Duty Station: Kigali International Airport (KIA)

Job Purpose

Responsible for customer service delivery to ensure efficient planning, service delivery procedures, flight monitoring, and maximizing incremental airline revenue to ensure profitability and optimal revenue output.

Key Duties and Responsibilities;

  • Reports security threats and incidents that occurred during daily operations.
  • Reports safety hazards, and incidents identified during daily operations to the lead Customer Service agent.
  • To ensure efficient passenger handling at check-in, boarding, arrivals and the lounges, for a positive customer experience.
  • To access efficient procedures in document verification to minimize risks to the airline without compromising on customer service.
  • To advise on service delivery issues related to misconnections, baggage claims and flight delays, for customer satisfaction.
  • To ensure a smooth connection of passengers.
  • To ensure incremental revenue through the collection of excess baggage charges and change of RESA penalties without compromising on customer service.
  • To ensure that check-in procedures are followed while checking passengers both on WB’s network and other airlines

Desired Profile: Required Education, Experience and Abilities

  • University graduate or hospitality diploma, with a minimum of 2 years’ experience in the commercial and tourism industry.
  • Experienced in delivering service in a demanding environment
  • Customer service experience hospitality/airline industry
  • Knowledge of airport services and cargo operations.
  • Commercial acumen with an overall knowledge of airline operations.
  • Excellent command of the English language (written and verbal) is essential with knowledge of French is an added advantage
  • Master of Amadeus check-in system
  • Financial awareness.
  • Process-oriented
  • Knowledge of IATA recommendations to airlines/travel agencies for selling in the market

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Copies of Notarized Degree/Diploma certificates
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • Three referees

The deadline for submitting your applications is on October 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

,,……………………………………

APPLY NOW : 

CLICK HERE  TO APPLY 


Events Officer at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:

  • Job Title:       Events Officer (1)
  • Reports to:     Brand & Advertising Manager
  • Department:              Commercial
  • Duty Station: Kigali International Airport (KIA)

Job Purpose

The Events Officer will work hand-in-hand with the entire marketing team, sales team, outstations, procurement, logistics and finance departments to ensure all RwandAir-sponsored events are achieved seamlessly.

Key Duties and Responsibilities;

  • Responsible for the planning, organizing and delivery of all external and internal events, sponsored functions, exhibitions, fairs, conferences, product launches as well as social events.
  • Responsible for producing and executing highly visible events and campaign-related events and overseeing the details and requirements.
  • Serve as primary contact for business partners of assigned events.
  • Provide support and coordination for event operations in all RwandAir networks in compliance with expectations of the event.
  • Communicate event needs effectively with staff including compiling and distributing accurate & detailed production notes for assigned events.
  • Review sponsorship requests and budget, as well as plan the use of events materials, and stock and generally, make sure the event runs smoothly, and efficiently and handle any crisis that may come up.
  • Manage and create strong relationships with all stakeholders.
  • Participate in negotiations of sponsorship contracts and follow-up to ensure that the stakeholders abide by the agreed terms.
  • Prepare and coordinate brainstorming sessions for events with the commercial team.
  • Work closely with the Supervisor in researching and recommending events that are necessary for RwandAir to be involved.
  • Communicate event needs effectively with staff including compiling and distributing accurate and detailed production notes for assigned events.
  • Determine the efficiency and effectiveness of each event, quantify each event by preparing a monthly events report and submit it to the supervisor.
  • Other duties as assigned.

Desired Profile: Required education, Experience and Abilities

  • Bachelor’s degree in Communications, Marketing, Tourism & Hospitality, and Business administration.
  • Years of related work experience: 2-4, including previous event services experience.
  • Demonstrates effective leadership skills.
  • Understanding of budget preparation and management.
  • Demonstrated ability and experience to multitask and delegate.
  • Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases).
  • Experience in making sound business decisions.
  • Creative focus regarding problem-solving.
  • Team-oriented with a healthy and positive attitude.
  • Demonstrated sound organizational, coordinating and personal interface skills.
  • Demonstrated excellent written and verbal communication skills, presentation and organizational skills
  • Proven job reliability, diligence, dedication and attention to detail.
  • Must be flexible with working days, nights, weekends, and holidays.
  • Ability to consistently prioritize projects, meetings and fast-changing schedules while remaining productive and professional.
  • Must be able to move about the venue for extended periods.
  • Must be comfortable in a fast-paced environment and able to work on several projects simultaneously while maintaining a high level of accuracy and attention to detail.
  • Ability to establish priorities and manage time effectively
  • Fluency in English and Kinyarwanda (the knowledge of French is an added advantage)

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Copies of Notarized Degree/Diploma certificates
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • Three referees

The deadline for submitting your applications is on October 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

…………………………..

APPLY NOW : 

CLICK HERE  TO APPLY 


Schedule Analyst at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa, Europe and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe, and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. As part of the expansion strategy we are looking for interested, qualified, and competent candidates to fill the following position:

  • Job Title:        Schedule Analyst (1)
  • Reports to:     Manager, Cargo Planning & Pricing
  • Department:              Commercial
  • Duty Station: Kigali International Airport (KIA)

Job Purpose

To develop, plan and evaluate economically feasible cargo freighter network schedule options that permit maximum utilization of freighter equipment, provide maximum ground time for maintenance at the hub, allow smooth flow of cargo from the point of origin to destination via Kigali hub, and are well integrated with the existing passenger network schedule.

Key Duties and Responsibilities:

  • Planning of 2-3-year Airline schedules with close consideration of cost and revenue forecasts.
  • To plan and communicate to stakeholders short and medium-term schedules to stakeholders
  • To plan and communicate to stakeholders any ad-hoc schedule changes due to various reasons
  • To ensure accurate and correct schedules are displayed (including MCTs and City pairs) in the systems.
  • To plan and optimize aircraft utilization
  • To plan and optimize equipment and capacity based on demand/seasonality
  • Reliable for the management of Airline slots portfolio
  • To plan maintenance requirements
  • To optimize as many O&D connections as possible and plan reliable ground times and bock times.
  • To monitor and report on competition schedules and capacity
  • To effectively plan for charter and other ad-hoc operations
  • To distribute schedule information/bulletins both internally and externally
  • To produce schedule performance reports (competition skeds, utilization, block times analysis, transit/connecting cargo and schedule reliability)
  • To manage a reliable day-to-day operational schedule in liaison with operational Desired

Desired Profile: Required education, Experience, and Abilities

  • Degree in one of the following areas; Mathematics, Statistics, Economics, Finance, and Accounting.
  • At least 1-2 years of work experience in financial or any other business-related field.
  • Understanding of the airline industry’s competitive and regulatory environments.
  • Business/commercial experience.
  • Familiarity with the company’s internal systems and processes.
  • Ability to work on multiple tasks prioritizes work, handle heavy workloads, and meet tight deadlines.
  • Analytical approach to problem-solving.
  • Strong leadership, analytical, interpersonal, and presentation skills.
  • Computer skills (Excel, Word, PowerPoint and Outlook)
  • High level of accuracy, details and ownership which would drive to increase results.
  • Good with numbers.

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Copies of Notarized Degree/Diploma certificates
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • Three referees

The deadline for submitting your applications is on October 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

…………………………..

APPLY NOW : 

CLICK HERE  TO APPLY 


General Manager, RwandAir Catering at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Catering Ltd has been in operation since the 1st of August 2014 and is a subsidiary of RwandAir Ltd. Our vision is to be the leading company in Hospitality and Airline services in Sub-Saharan and East Africa. We are looking for an interested, qualified and competent candidates to fill the position of:

DESIGNATION: Your designation shall be as General Manager, and you will report to the Chairperson of the Board of RwandAir Catering Ltd.

Key Duties and Responsibilities: Duties shall include but not be limited to the following:

  • Ensure the Company activities are planned and directed to achieve efficient implementation of business strategy. Affirmed targets and standards for financial performance, Quality, Culture and Legislative adherence.
  • Conduct regular reviews of the Company’s competitive environments and take appropriate measures to increase the market share and ensure that the Company retains its market position as the leading Airline Catering Services provider in the Country.
  • Regularly analyze the financial viability and cost structure and take appropriate measures to monitor and reduce costs concerning the operations and services provided to the customers
  • Facilitate enterprise-wide risk assessments and determine risk appetite and risk limits and develop appropriate plans to mitigate against the risk.
  • Ensure staff motivation and loyalty are improved to minimize staff turnover.
  • Ensure the effective provision, utilization, and protection of the Company’s properties and equipment and other facilities.
  • Drive change in the Company culture, including its values and reputation in the market while taking into account the various stakeholders.
  • Assist RwandAir Ltd in whichever ways possible to achieve its goal and targets

Candidate Back Ground and experience

  • Previous experience in Airline Catering
  • Previous experience and knowledge of Food and Beverage
  • Previous experience in Finance and Budgeting
  • Previous experience in procurement
  • Previous experience in Logistics
  • Previous experience in Administration
  • Knowledge of Fleet management
  • Excellent Man management skills
  • Preferable experience of work in Africa
  • Ability to relate with and understand, authority at a very high level
  • Ability to be “Hands On” when required.

This position requires a hands-on person that can quickly adapt to challenges and the environment of working in a high-pressure industry which is 24/7.

The ability to stay calm and deal with many different authorities working at the airport. By showing and understanding respect for each of these authorities.

Must have the ability to advise/ implement processes and procedures to improve and benefit RwandAir Catering Ltd, RwandAir Ltd and Rwanda.

Must have the ability to train and pass on knowledge to subordinates for succession planning.

Must have the ability to organize and re-structure the organization as and when needed.

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Relevant certificates;
  • Copy of current passport;
  • One passport photo;
  • Three referees

The deadline for submitting application documents is November 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

…………………………..

APPLY NOW : 

CLICK HERE  TO APPLY 


Director of Maintenance and Engineering at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Ltd is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. We are looking for interested, qualified and competent candidates to fill the position of:

  • Job Title:                   Director of Maintenance and Engineering
  • Reports to:                 Deputy CEO
  • Department:             Maintenance and Engineering
  • Duty Station:             Kigali, Rwanda

Job Purpose

The Director of Maintenance and Engineering is a nominated post holder acceptable by the Authority and reports to the Deputy CEO/ COO. The Director of Maintenance and Engineering is responsible for the management and supervision of all activities in maintenance and engineering including the requirement to ensure that all maintenance is conducted by the approved maintenance program, regulatory requirements, and RwandAir Standards, and that maintenance is conducted by the conditions and restrictions of the AOC. Through the Maintenance Control Manual and other maintenance and engineering manuals, the Director of Maintenance and Engineering is responsible for formulating policies, processes, and procedures for aircraft maintenance and ensuring that all aircraft remain airworthy with all emergency equipment serviceable.

The Director of Maintenance and Engineering shall provide strategic direction and ensure the existence of facilities, equipment, and all resources necessary for delivering quality and safe products. The Director of Maintenance and Engineering shall have direct access to the Accountable Manager for any issues relating to Aircraft Maintenance and Engineering.

Key Duties and Responsibilities;

  • Developing, managing, monitoring, and supervising the organization’s Maintenance and Engineering Management System to meet regulatory and organizational requirements;
  • Planning and budgeting of all maintenance and engineering activities as a way of ensuring that adequate resources are available for the intended tasks;
  • Monitoring and controlling subcontracting service providers to ensure they provide services by the terms and conditions in the contract document or Service Level Agreements;
  • Ensuring maintenance of equipment and tools used in support of maintenance operations and providing a schedule for proactivity maintenance program;
  • Training and coordinating the training of personnel through formal classroom, on-job training, mentoring, and other personnel development exercises to meet current and future organizational needs;
  • Providing facilities, equipment, and technical data that are required for the conduct of maintenance and engineering activities;
  • Ensuring that maintenance and engineering activities are conducted by regulatory requirements, rules, and laws of areas where operations are conducted, RwandAir standards, and that maintenance and engineering activities are conducted by the conditions and restrictions of the AOC;
  •  Liaising with Original Equipment Manufacturers(OEM), subcontractors, suppliers, and any other external entities on issues relating to maintenance and engineering;
  • Coordinating maintenance, planning, and materials section and ensuring exchange of operationally relevant information with other departments;
  • Monitoring of the airworthiness of aircraft to ensure ongoing conformity with all regulatory requirements, organization standards, and procedures;
  • Ensuring effective and efficient maintenance of aircraft and equipment by the approved technical data;
  • Developing policies, processes, and procedures in maintenance and engineering contained in the engineering manuals and ensuring that they are regularly updated to remain current;
  • Correcting non-conformities raised during internal or external audits;
  • Conducting safety risk assessment and ensuring that decisions relating to risk tolerability are made by appropriately qualified and authorized personnel;
  •  Coordinating aircraft delivery and redelivery for lease and purchases;
  • Participate in management review and provide feedback to executive management on areas requiring improvement;
  • Promoting and supporting the implementation of the safety management system within the department;

Desired Profile: Education, Experience and Abilities

  • Graduate degree in engineering coupled with aircraft maintenance and engineering management background and relevant experience in continued airworthiness management;
  • Aircraft Maintenance Engineers License with appropriate airframe and power plant or Avionics ratings or Aeronautical Engineering degree;
  • At least 10 years experience in aviation Maintenance senior management;
  • Familiar with aircraft types operated by the RwandAir;
  • At least 5 years’ previous experience in aircraft maintenance and engineering;
  • Computer literate;
  • Skills in computerized maintenance software;
  • Shall be accepted/approved by the Authority as part of AOC conditions

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Notarized Relevant certificates;
  • Copy of current passport;
  • Three referees

The deadline for submitting application documents is November 30, 2022. Please send your application to recruitment@rwandair.com NB:  Only shortlisted candidates will be contacted

…………………………..

APPLY NOW : 

CLICK HERE  TO APPLY 


Call Centre Agent at RwandAir Ltd(Deadline: October 30, 2022)

RwandAir Limited is the flag carrier airline of Rwanda. It operates domestic and international services to East AfricaCentral AfricaWest AfricaSouthern Africa and the Middle East from its main base at Kigali International Airport.  Our mission is to provide unsurpassed, safe and reliable services in air transportation, including strategically linking Rwanda with the outside world, while ensuring a fair return on investment. We are looking for interested, qualified and competent candidates to fill the position of:

  • Job Title:       Call Centre Agent
  • Reports to:     Call Centre Supervisor
  • Department: Commercial
  • Duty Station: Kigali, Rwanda

Job Purpose

The Call Centre Agent will work hand in hand with IBE (online team), Commercial, Operations, Finance, Sales and Outstations teams to respond to customer inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information and Boost customer loyalty by offering a proper experience over the phone and on email with a high level of confidentiality.

Key Duties and Responsibilities;

  • Answering inbound and making outbound calls to learn about their needs, query or complaint related to RwandAir products and services and ensure they are provided with accurate information and assistance.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call centre team members based on trust and reliability.
  • Call and send notifications to passengers in case of flight schedule changes, cancellations or delays.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed Call Centre metrics while providing excellent consistent customer service.
  • Seize opportunities to upsell products or recommendations for products or services that may better suit client needs.
  • Manage inbound and outbound calls in a timely and promptly customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile
  • Practicing and ensuring compliance with company policies and procedures.
  • Guide callers through troubleshooting, navigating the company website how to access products or services.
  • Call centre agent assists in informing passengers about security and safety requirements to the passenger in need.
  • Keep the organization’s reputation of professionalism and maintain the loyalty of the passengers and all other stakeholders.

Desired Profile: Education, Experience and Abilities

  • Bachelor’s Degree in Communication, Sales & Marketing, Hospitality Management, Travel and Tourism Management, and Business Studies.
  • Previous experience in customer support roles especially in a Call Centreand having IATA/UFTAA International Certificate is an added advantage.
  • Computer literate.
  • Fluency in English, French, Kinyarwanda, and Swahili is an added advantage.
  • Excellent communication, interpersonal & presentation skills;
  • Strong Organizational, planning & Analytical Skills;
  • Strong telephone and verbal communication skills along with active listening.
  • Familiarity with computers, especially with CRM software, and strong typing skills.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Exceptional customer service skills
  • Ability to diffuse tense situations.
  • Below 25 years of Age.

How to apply:

  • An application letter addressed to Director, Human Resources;
  • Recent Curriculum Vitae;
  • Relevant certificates;
  • A photocopy of Rwanda’s national identity card;
  • One passport photo;
  • Three referees

The deadline for submitting applications on October 30, 2022. Please send your application to recruitment@rwandair.com

NB:  Only shortlisted candidates will be contacted.

…………………………..

APPLY NOW : 

CLICK HERE  TO APPLY 

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